Services
What I actually do
Two tracks, priced separately. Most engagements start small — a scope review, a configuration assessment, a single course — and grow only if the work warrants it.
Track One
LMS Implementation Support & Advisory
I am not your implementation partner — I am the person on your side of the table who has been through this four times and knows what good looks like. Six years hands-on with SAP SuccessFactors Learning, two implementations led inside a global enterprise and two as an outside consultant, plus a decade running a global enterprise LMS before that. That experience is most useful to you as support, not as another vendor competing for the work.
Client-side implementation advisory
You have an implementation partner. What you may not have is someone who can tell whether their configuration decisions will hold up in two years, or whether the scope they are quoting matches what you actually need. I sit on your side, translate between your team and theirs, and ask the questions your team does not yet know to ask.
- Requirements definition and validation
- Design-decision review before it is built
- Statement-of-work and scope review
- Vendor deliverable quality checks
- UAT planning and test-case design
- Go-live readiness assessment
Team augmentation
Implementations expose gaps in capacity, not just knowledge. I take a defined piece of the work — the curriculum architecture, the compliance assignment logic, the data mapping — and deliver it alongside your team rather than around them.
- Curricula, certifications and learning paths
- Compliance and recurring assignment logic
- Content architecture and taxonomy
- Data mapping and validation
- Configuration build support
- Documentation your team can maintain
Mentoring your administrators
The most valuable thing I can leave behind is a team that no longer needs me. I work directly with your LMS administrators and learning team — reviewing their configuration decisions, explaining why the platform behaves as it does, and building the judgment that only comes from having seen it go wrong before.
- One-to-one administrator coaching
- Configuration decision reviews
- Internal capability building
- Runbooks and internal standards
- Escalation support when something breaks
- Knowledge transfer before a vendor exits
Platform migration
I have taken a global medical device organization off a legacy enterprise LMS and onto SuccessFactors, including data migration and a period of parallel system operation. The platform you are leaving matters less than you think — the hard parts are the same whichever one it is. Migrations fail on the parts nobody scoped: historical completion records, curriculum equivalencies, and the reporting your auditor expects to still work afterward. I help you find those before they become discoveries.
- Legacy data mapping and cleansing
- Historical training record migration
- Curriculum and requirement equivalency mapping
- Parallel operation planning
- Reconciliation and validation
- Reporting continuity
Governance, optimization and audit readiness
For organizations already live on a platform that is not behaving. I represented Training during FDA and ISO audits with zero findings on training records or LMS data integrity — the frameworks that made that possible are the ones I build for clients.
- Configuration and health assessments
- Governance policy and configuration standards
- Content architecture and taxonomy design
- Reporting accuracy remediation
- Administrator enablement and documentation
- LMS selection advisory
Platforms & Integrations
- SAP SuccessFactors Learning
- Employee Central
- SCORM Cloud
- LinkedIn Learning
- Open Content Network
- SCORM 1.2
- xAPI
Platform experience transfers to Cornerstone, Workday Learning and Canvas.
Timing
When clients actually call
Three moments, in rising order of cost. Most organizations call at the second or third. The first is where the money actually is.
Before you sign the contract
You have proposals in front of you and no independent way to judge them. The scope looks reasonable, but you cannot tell what has been quietly left out, which assumptions will become change orders, or whether the timeline is real.
A few days of review here costs less than a single week of rework later. It is also the only point at which you still have leverage — once the contract is signed, every correction is a negotiation.
Mid-implementation, when it starts to drift
Dates are slipping. Decisions are being made in meetings where nobody in the room represents the people who will administer this system in three years. You are being told what the platform can do rather than what your organization needs it to do, and you do not have the vocabulary to push back.
This is the least expensive moment to change direction, and the one most organizations wait too long to act on — usually because raising a concern feels like admitting the project was scoped badly.
After go-live, when your team is on its own
The partner has rolled off. The configuration works, mostly, but nobody internally understands why it was built that way. Reports do not reconcile. Assignments fire when they should not. The people who now own the system were trained on how to click, not on how it thinks.
This is where mentoring earns its keep. The goal is not to keep answering questions indefinitely — it is to build the judgment that makes the questions stop.
Track Two
Instructional Design & eLearning Development
Courses built to a standard, not to a template. Everything ships accessible, localizable, and packaged for the platform it is going to live on.
Custom eLearning development
Advanced Storyline work — branching scenarios, software simulations, decision-based experiences driven by variables and triggers — and Rise courses with embedded Storyline blocks where the pace of a scrolling course fits better.
- Branching scenario design
- Software simulation and system training
- Assessment and knowledge-check strategy
- SCORM 1.2 and xAPI packaging
- Template and design-system build
- Existing course remediation
AI video production
Branded presenter and avatar video, finished properly in Premiere Pro and Camtasia rather than shipped raw from the generator. The point is professional multimedia at a cost that does not require a studio booking — and content you can re-record when the policy changes.
- Scripted presenter and avatar video
- Multilingual voice and subtitling
- Screen recording and software demos
- Motion graphics and branded finishing
Program and curriculum design
Grounded in ADDIE and SAM, with Bloom's Taxonomy driving objectives and Kirkpatrick driving how success gets measured. Applied to onboarding, compliance and technical training for audiences of a few hundred to several thousand.
- Needs analysis and SME partnership
- Curriculum architecture
- Facilitator and participant materials
- Evaluation and measurement design
Accessibility & localization
Built in from the start rather than retrofitted after legal review. I have localized content into ten or more languages, covering the major world languages, which is a design problem long before it is a translation problem.
- Accessibility conformance and remediation
- Localization-ready course architecture
- Multi-language deployment
- Accessible document and PDF standards
Authoring & Production
- Articulate Storyline 360
- Articulate Rise 360
- Adobe Captivate
- HeyGen
- Synthesia
- ElevenLabs
- Adobe Firefly
- Premiere Pro
- After Effects
- Photoshop
- Illustrator
- Camtasia
- NotebookLM
- DeepL
Engagement
How working together goes
Conversation
Thirty minutes, no charge. You describe the problem; I tell you honestly whether I am the right person for it.
Scope and proposal
A written scope with deliverables, timeline and fixed or hourly pricing. No surprises mid-project.
Delivery
Structured check-in cadence, work visible as it happens, and documentation your team can run on after I leave.
Not sure which track you need?
Most people are not, at the start. Describe the situation and I will tell you what it actually calls for.